Star Tribune Subscriber Service FAQs
  Here are answers to some frequently asked questions
  o General
  o Subscription
 
General
Q: How can I contact Star Tribune?
Visit "Contact Us" link for more information.

Q: What if I forget my password?
If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?
Login and proceed to "Change Account Info". You will be prompted for your current and your desired new password.

Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?
 If you experience a problem navigating our sites, please use this form to send a message describing it in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.

Q: What customer services are available?
You can request the following services online:
o Review activity on your account
o Make a payment on your account
o Register a service complaint
o Report missing or damaged sections
o Temporarily stop and restart delivery of the newspaper
o Donate to the Newspaper in Education Program
o Start a new subscription
o Enter the current Newspaper in Education Contest
 
Subscription
Q: If I go on vacation and wish to temporarily stop my newspaper, will my account be credited?
If you notify us in advance, we will temporarily stop delivery, and credit your billing period for the time you are away. Proceed to "Temp Starts & Stops" to notify us of your vacation and to stop and restart home delivery. The lead-time to temporarily stop an order varies by area. In most areas, temporarily stops can take effect in two days or less from the date you make the request. If you prefer, you can donate your vacation copies to students, through our Newspaper in Education program. You will be billed as usual for the period. For each copy you donate, four students will receive their own copy of the Star Tribune. To donate your vacation copies, proceed to "Temp Starts & Stops" and choose the NIE donation option.

Q: What should I do if my newspaper does not arrive or if sections are missing?
Log in and proceed to "How Are We Doing?" if your newspaper has not arrived by the guaranteed delivery time (6:30 A.M. Monday through Friday; 7:00 A.M. on Saturday and 7:30 A.M. on Sunday). Also, you may notify us of missing or damaged sections on this page as well. In most areas, if we receive your request before 11:30 A.M. Monday through Friday and noon on Saturday and Sunday,we can redeliver another paper or the missing sections to you the same day. If you would like a redelivery, call us at 612-673-4343 or outside the metro area at 1-800-775-4344. Otherwise, we will apply a credit to your account. Only credits for same day and one week past can be obtained on this site. Credits for missing deliveries for days beyond the 7 days must be requested from a customer service specialist.

Q: Is it necessary to call to restart my subscription after it has been temporarily stopped?
If you provide a restart date when you temporarily stop delivery you do not need to call again to restart your delivery. However, if the restart date has changed, you can edit your restart date on your account or contact our customer service center.

Q: Where can I purchase another subscription?
You can purchase these items by visiting the Add New Subscription Link on your main menu or the Not a Subscriber? Link on the Login page.